Most orders ship within 2-3 days, but if you need it quick make sure to let us know. We've never missed a deadline for a customer. Orders may take as long as two weeks during peak times. Because our bags are made to order they generally take 3-4 weeks to ship. During peak times, Macana Bags may take 6-8 weeks. Again, let us know if you need it sooner and we will do our best to accommodate you. Contact us for lead times for custom work.
We want our customers to LOVE their Allegory pieces so we're always happy to accept returns and exchanges. We'll work with you to make sure you get exactly what you want. Items with custom, made-to-order options such as Kit wallets and Macana Bags may be subject to a small restocking fee. We address issues with completely custom pieces or pieces with personal engraving on a one-off basis so just reach out.
Our free standard shipping method for domestic orders is USPS First Class Mail which arrives in 3-5 business days. USPS Priority Mail and Priority Express are also available for domestic orders. For international orders we ship either First-Class Mail or Priority Mail (your choice). If these options don't work for you let us know and we can set up special shipping.